A virtual or hosted PBX system is usually projected as a cost effective solution to the ever expanding communication needs of a company. This system provides all the facilities that one can find in a conventional system, at a far lower cost. Apart from the cost effectiveness and rich features, a hosted PBX system can be utilized for disaster recovery services. During natural disasters, a company that has implemented a premise based PBX system can suffer dire consequences owing to the destruction. Recovery is only possible if the telephone connections are restored. In such a case a hosted PBX service comes in handy. A hosted PBX system utilizes both the public telephone network and the Internet for delivering its service. Hence, any disruption in the telephone network does not have any severe effect in the working of the PBX system. The calls being managed by the service provider can be diverted via the Internet. Since all the telephone numbers and extensions are managed by the service provider, the clients can avail of their services irrespective of their geographic location. A company which has been affected by a natural disaster can therefore recover quickly by establishing its communication point at the nearest site where any telephone system or Internet connection is available.
Apart from being able to recover quickly, another benefit of a hosted system is the facility of maintaining the same old numbers. In a hosted PBX system, the extension numbers are provided and maintained by the service provider. Hence, a company that restores its communication hub through a new point of contact can get the same old numbers. This consistency in maintaining numbers helps a company in giving better service to its customers. The company need not announce a new customer care number in case a communication hub is established.
This article has been published by AccessDirect, a leading service provider of Unified Messaging System , Voicemail, and virtual or hosted PBX phone systems. For more information visit www.messagingservice.com.
